General

Loan Products

• What is a Short-Term Loan?
• What is an Installment Loan?

Loan Applications

• How to get a loan with no credit?
• How do I apply?
• What do I need to apply for a Payday or Installment loan?
• How much can I borrow?
• How will I know if I'm pre-approved?
• Do you check my credit?

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Loan Extensions

• Can I extend my Loan?
• When I request to extend my Short-Term Loan, do I need to sign the Short-Term Loan agreement again?

Loan Payments

• When will the payments be due?
• Can I pay my Short-Term or Installment Loan off early?
• What if I am late or don't pay my Loan?
• How long is my loan term?
• What is an Automated Clearing House (“ACH”) payment?
• How much does it cost?

Account Management

• How do I log in to my account if I'm a current customer?
• Forgot Password
• How do I change my password?
• How do I change my bank information?

Company Information

• Where are you located?
• What are your business hours?
• Does Cash Factory USA abide by industry Best Practices?
• What is a Credit Services Organization (CSO) and Credit Access Business (CAB)?
• Information about Personal Loan Scams